Shipping policy

Last Updated: June 2026

Thank you for shopping with Herasole. We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed during our regular business hours:

Monday – Friday
9:00 AM – 6:00 PM (Los Angeles Time)

Orders placed on weekends or holidays will begin processing on the next available business day.

Please note that processing time is separate from shipping time.

Order Cut-Off Time

The daily order cut-off time is:

5:00 PM (Los Angeles Time)

Orders placed after the cut-off time may be processed on the following business day.

Shipping Time

After an order has been processed and shipped, estimated delivery typically takes:

7–12 business days

Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, weather conditions, holidays, customs procedures, or high shipping volumes.

Shipping Cost

We proudly offer:

Free Standard Shipping on All Orders

No minimum purchase is required to qualify for free standard shipping.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Tracking information may take a short period of time to become active after shipment has been processed by the carrier.

If you do not receive tracking information within a reasonable timeframe, please contact our support team for assistance.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Herasole is not responsible for delays, delivery issues, or additional shipping charges resulting from incorrect or incomplete address information supplied by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order ships.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.

Examples may include:

  • Severe weather conditions

  • Transportation disruptions

  • Carrier service interruptions

  • Peak holiday shipping periods

  • Customs inspections or processing delays

We appreciate your patience and understanding should such situations arise.

Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, we recommend:

  1. Checking around your delivery location.

  2. Contacting household members or neighbors.

  3. Contacting the shipping carrier directly.

If the issue remains unresolved, please contact us and we will do our best to assist in investigating the matter.

Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

To help us review the situation efficiently, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and product

We will review the information and work toward an appropriate resolution.

International Delivery Information

Delivery times for international shipments may vary depending on destination country, customs procedures, and local carrier operations.

Customers are responsible for complying with any local import requirements applicable in their location.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Herasole

Website: https://herasole.com

Email: support@herasole.com

Phone: +1 478-239-2049

Address: 3393 Peachtree Rd NE, Atlanta, GA 30326, United States

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)