FAQs

Frequently Asked Questions

Here are answers to some common questions about shopping with Herasole. If you need additional assistance, our customer support team is happy to help.

General Questions

What does Herasole sell?

Herasole is an online store focused on footwear. Our products are available through our online store at herasole.com.

How can I contact Herasole?

You can reach our customer support team by email or phone.

Email: support@herasole.com
Phone: +1 321-404-6249

Our business hours are Monday through Friday, 9:00 AM–6:00 PM Eastern Time (New York).

Orders & Processing

How long does it take to process my order?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

When will my order ship?

After your order has completed processing, it will be handed over for standard shipment. You will receive tracking information for your shipped order.

Can I cancel or change my order?

If you need to cancel or make a change to an order, contact us as soon as possible at support@herasole.com.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation or change can be made before shipment.

Shipping

Does Herasole offer free shipping?

Yes. Standard shipping is free on every order, with no minimum spend.

How long does delivery take?

Our estimated standard delivery time is 7–10 business days after your order has been processed.

With the 1–3 business day processing period, the overall estimated timeframe is approximately 8–13 business days from the date the order is placed.

Delivery estimates are not guaranteed dates and may vary because of carrier operations, weather, holidays, or other circumstances outside our control.

Will I receive a tracking number?

Yes. Tracking information is provided for shipped orders.

Once your order has been dispatched, tracking details will be sent to the email address provided with your order.

What should I do if my tracking information has not updated?

Tracking information may take some time to update after a package enters the carrier's system.

If your tracking information has not changed for several business days, contact us at support@herasole.com and we can help review the shipment status.

Returns & Refunds

Does Herasole accept returns?

Yes. Herasole accepts eligible returns within 30 days.

Returned items must be unused and in appropriate condition for return.

Who pays for return shipping?

We do. Returns are free: once your return is approved, we'll email you a prepaid return shipping label.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

How long does a refund take?

After a refund has been processed, it generally takes 5–10 business days to appear in your account.

The exact timing can vary depending on your bank or payment provider.

Payments

What payment methods does Herasole accept?

We currently accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Is my payment information secure?

Payments are handled through the checkout and payment services available on our online store. For your security, never send complete card details, passwords, or other sensitive payment information through email or social media.

What happens if my payment is declined?

If your payment cannot be authorized, your order may not be completed.

Please check that your payment information is correct or try another available payment method. If the issue continues, you may also contact your bank or payment provider.

Delivery Questions

What if I entered the wrong shipping address?

Please contact us as soon as possible at support@herasole.com if you notice an error in your shipping information.

We will make reasonable efforts to assist before the order ships. Once an order has been dispatched, an address change may no longer be possible.

What should I do if my package is marked as delivered but I can't find it?

First, check the delivery area around your address and ask household members, neighbors, or building management if they received the package.

If you still cannot locate it, contact us with your order and tracking information so we can help review the situation.

What if my package is delayed?

Delivery estimates can be affected by carrier delays, weather, holidays, transportation issues, or other unexpected circumstances.

Please check your tracking information for the latest update. If you have concerns about a significant delay, contact our support team.

Customer Support

When can I contact Herasole?

Our regular business hours are:

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (New York)

You can email us at any time, and we will respond during our regular business hours.

Where is Herasole located?

Our business address is:

Herasole
32 Ivy Pkwy NE
Atlanta, GA 30342
United States

How can I get help with an existing order?

For faster assistance, email support@herasole.com and include your order number along with a brief description of your question or concern.

We’ll do our best to help you as quickly as possible.