FAQs
1. What products does Herasole offer?
Herasole specializes in footwear designed to combine comfort, style, and everyday practicality. Our collection includes carefully selected shoes for customers looking for reliable and fashionable options.
2. Where is Herasole located?
Our business is located at:
3393 Peachtree Rd NE
Atlanta, GA 30326
United States
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Processing times may be slightly longer during holidays or periods of unusually high order volume.
4. How long does shipping take?
After an order has been processed, estimated delivery generally takes 7–12 business days.
Delivery times may vary depending on carrier operations, weather conditions, holidays, or other factors outside our control.
5. Do you offer free shipping?
Yes. We provide free standard shipping on all orders.
There is no minimum purchase requirement to qualify for free shipping.
6. Will I receive a tracking number?
Yes.
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow a short period for tracking updates to become active.
7. What payment methods do you accept?
We accept several secure payment methods, including:
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Shop Pay
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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Apple Pay
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Google Pay
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PayPal Wallet
8. Can I change or cancel my order?
If your order has not yet entered processing, we may be able to make changes or cancel it.
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes may no longer be available.
9. What is your return policy?
We offer a 30-day return policy.
Eligible items must be unused, unworn, and returned in their original condition and packaging.
For complete details, please review our Return & Refund Policy.
10. Who pays for return shipping?
Customers are responsible for return shipping costs when returning eligible items.
We recommend using a trackable shipping service when sending returns.
11. How are refunds issued?
Approved refunds are issued to the original payment method used during checkout.
12. How long does it take to receive a refund?
Once a returned item has been received and approved, refunds are typically processed within 5–10 business days.
Additional processing time may depend on your financial institution or payment provider.
13. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible.
Include your order number along with photos showing the issue so we can review the situation and provide assistance.
14. What if my package is delayed?
Shipping estimates are provided as guidelines and are not guaranteed delivery dates.
Occasional delays may occur due to weather conditions, carrier issues, holidays, or other unforeseen circumstances.
If your shipment appears unusually delayed, please contact us and we will be happy to assist.
15. Is my payment information secure?
Yes.
We use trusted payment providers and secure checkout technology designed to help protect customer information during transactions.
16. How can I contact Herasole?
We're always happy to help.
Email: support@herasole.com
Phone: +1 478-239-2049
Address: 3393 Peachtree Rd NE, Atlanta, GA 30326, United States
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)
17. How quickly can I expect a response from customer support?
We strive to respond to customer inquiries as quickly as possible during normal business hours.
Messages received outside business hours may be answered on the next business day.
Still Need Help?
If you didn't find the answer you were looking for, please reach out to our customer support team.
Email us at support@herasole.com or call +1 478-239-2049, and we'll be glad to assist you.