Refund policy

Last Updated: June 2026

At Herasole, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Return Window

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Include the original packaging

  • Show no signs of damage, excessive wear, or alteration

Items returned without meeting these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact our support team before sending any item back.

Email: support@herasole.com

When contacting us, please include:

  • Your order number

  • The email address used for the purchase

  • A brief description of the reason for the return

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping expenses.

We recommend using a trackable shipping service, as Herasole cannot guarantee receipt of items returned without tracking information.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used during checkout.

Refunds are typically processed within 5–10 business days. Depending on your bank, credit card provider, or payment service, additional time may be required before the funds appear in your account.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us within 7 days of delivery at support@herasole.com and include clear photos of the issue. We will review the situation and work toward an appropriate resolution.

Non-Returnable Situations

Returns may be refused if:

  • The item has been used, worn, washed, or altered

  • The return request is made after the 30-day return period

  • The item is returned without original packaging

  • The product is damaged due to misuse, improper handling, or normal wear and tear

Order Cancellations

Orders may be canceled before they are processed or shipped.

If an order has already entered processing or has been shipped, cancellation may no longer be possible. In such cases, customers may follow the standard return process after receiving the order.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Herasole

Email: support@herasole.com

Phone: +1 478-239-2049

Address: 3393 Peachtree Rd NE, Atlanta, GA 30326, United States

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)