Refund policy

We want you to love your shoes. If a pair isn't right, you can return eligible items within 30 days of delivery, and returns are free.

Eligibility

To be eligible for a return, items must be:

  • Unworn: please try shoes on indoors on a clean surface. Shoes with outdoor wear on the soles can't be accepted.
  • In the same condition you received them, with any tags still attached
  • Returned in their original box and packaging
  • Accompanied by your order number or proof of purchase

How to start a return

  1. Email support@herasole.com within 30 days of delivery with your order number, the item you'd like to return and the reason.
  2. We'll review your request and, if it's approved, email you a prepaid return shipping label with instructions.
  3. Pack the item in its original box, attach the label and drop it off with the carrier.

Items sent back without an approved return request can't be accepted.

Return address

Herasole
32 Ivy Pkwy NE
Atlanta, GA 30342
United States

Free returns

Return shipping is on us. Every approved return comes with a prepaid shipping label, so sending your item back costs you nothing.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us as soon as possible with your order number and photos of the item and its packaging, and we'll make it right.

Items that can't be returned

  • Worn shoes, or shoes showing signs of outdoor use
  • Sale items
  • Gift cards

Exchanges

The quickest way to get a different size or color is to return the item you have and, once the return is approved, place a new order for the one you want.

Refunds

We'll email you once we've received and inspected your return to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days, and your bank or card provider may need a few more days to post it. If more than 15 business days have passed since your refund was approved, please contact us.

Cancelling an order

If you need to cancel, email us as soon as possible. Orders enter processing shortly after payment, so we can't guarantee a cancellation once an order has been processed or shipped.

Questions

Email support@herasole.com or call +1 321-404-6249, Monday–Friday, 9:00 AM–6:00 PM Eastern Time.